Terms & Conditions


100% payment is due at contract acceptance. If other payment arrangements are needed, please reach out to your sales associate to process your payment. Orders for materials only must be paid in full 100% prior to ordering. Deposits/payments will be deemed as acceptance of terms and conditions, color, style, and price.


*Unused, undamaged merchandise in unopened boxes, purchased from STORE STOCK and returned within 30 days of purchase will receive a full refund. Unused and undamaged merchandise, returned after 30 days of purchase, will qualify for an in-store credit or exchange and will be subject to a 30% restocking fee. *If materials are special order, returns and cancellations will be subject to the manufacturer’s re-stock fee plus freight. Not all products will qualify for return authorization and no refund or credit will be given.

Installation Information

*Material verification: Please ensure that all materials listed within the contract are accurate including: Cushion, Subflooring, Transition moldings, Wall moldings, Grout color, Grout type, Material direction (straight, diagonal, custom pattern, etc.) The Installation or use of any flooring material(s) will constitute your acceptance “as is”. Once the installation has begun and/or complete, you are in acceptance to the materials listed, type of installation, direction etc. and to the full amount of the contract/invoice. *Visible merchandise damage or any home damage must be reported to our store within 24 hours of delivery or installation. *Temperature and humidity must be maintained within manufacturer’s specifications during acclimation, installation, and after installation. Failure to maintain proper temperature and humidity may cause permanent damage to flooring for which Floor Source cannot be held responsible. *Installers will need access to power and water during installation. *Arrival Time: Each installation is custom and some may take longer than others. A confirmation of approximate arrival time can be given 24 hours prior to the installation date. *Please make arrangements for a responsible adult over the age of 18 to be present at the jobsite the entire day. *The Buyer/Customer of rental property will be fully responsible for the tenant’s safety during and after flooring installation. Color match to samples will vary from dye lot to dye lot. Buyer agrees to accept color variances that fall within industry-established ranges. Hardwood and stone products are natural materials that will have color variations such as variations from heartwood to sapwood, mineral streaks, and variations in the grain. Foot printing/shading: Expect to see foot prints, vacuum tracks and shading in the carpet. These are unavoidable because of the high luster and softer materials of today’s carpet yarns. Dust: Installing new flooring may cause a considerable amount of dust. Please take adequate measures to protect your belongings. The dust cannot be contained to just the areas being installed. Squeaks: We cannot repair existing floor squeaks or guarantee that any attempt to do so will be effective. Doors: We assume no responsibility for cutting doors. Installers can remove doors to install flooring, but we are not responsible for cutting or replacing doors if the new flooring does not provide adequate clearance. Walls, Baseboards & Drywall: Even though the installers will take all normal precautions when new flooring is installed, it may be necessary to touch up the paint, baseboards and or drywall after installation. This is the responsibility of the customer. Floor Source will not be liable for any damages or touch ups. Seams may be visible on carpet & vinyl installations. Where seaming is necessary the carpet/vinyl will be seamed according to the best-known method, and to industry standards for the material involved. The visibility of your seams will depend on the type of carpet/vinyl, lighting, and direction of seam. Unless otherwise specifically mentioned on the order in writing, seams will be left to the discretion of the installer. Existing or subfloors not installed by Floor Source: Installing new hard surface floors without the required sub-floor will void all installation warranties and may affect the manufacturer’s warranty as well. Problems arising from underlayment not installed by us or from any floor structure issue are not our responsibility and are not covered by the warranties. Unforeseen structural issues/Floor Prep: Many structural issues cannot be seen until the old flooring is removed. If the installers find any structural issues during installation such as termite damage, water damage, structural subflooring or foundation issues, the install will be stopped until the customer is able to remedy the structural issues with others. “BASIC” floor prep is included on hard surface projects, however, after existing floor covering is removed and the subfloor is revealed additional cost for prep may be required at customer’s expense for crack grinding, crack membrane, self-leveling, etc. Delivery & Installation: Delivery and installation may be delayed because of reasons beyond Floor Sources’ control such as weather, production delays, shipping delays, fires, accidents, strikes, lock-outs, pandemics and governmental acts. Buyer agrees that Floor Source is not responsible for delays or failures in delivery or installation caused by reasons beyond Floor Sources’ control. Floor Source is not responsible for any consequential damages or costs arising from the occurrence of any event as described in this paragraph. Plumbing: Toilets, pedestal sinks, and gas appliances are the responsibility of the customer. A professional plumber is required at the customer’s expense for all plumbing needs. Floor Source will not be held liable for any damages related to the removing and resetting of plumbing fixtures, connection hoses and or shut off valves.

Furniture Moving

Customer will move furniture out of the work areas, unless customer requests us to provide moving for an agreed price. Our installers will use extreme caution when moving furniture, however; Floor Source will not be responsible for any damages from moving. Moving Furniture includes moving larger furniture only, so please complete the following tasks before the installer arrives: Remove all breakables from work areas. Remove wall plaques and pictures from all areas including rooms adjacent to areas being installed. Remove bedding and pillows. Remove items from the top of dressers and tables. Remove items from closet floors and all low hanging garments. China cabinets should have contents and glass removed by the customer prior to moving. Electronics: Our installers do not move electronics of any kind. Customer is responsible for disassembly, moving, disconnecting of all electronics. Customer is responsible for assembling and connecting equipment after the installation is complete. We can move electronic beds; however, Floor Source will not be held liable for any damages to the unit or any additional services that may be needed from the bed vendor to get the bed back in working condition.

Items Floor Source will not move

Electronics, safes, firearms, aquariums, artwork, bedding, books, China, closet contents, computers, exercise equipment, knick-knacks, pianos, wall units, built in furniture, pool tables, waterbeds and Grand Father clocks

Floor Source provides a 2-year installation warranty

The following conditions listed below are not considered installation-related problems and are not covered beyond this limited-installation warranty: Ceramic FlooringTile and grout cracking due to subfloor deflection or foundation settling. Hardwood Flooring: Gapping between boards and moisture-related issues.Laminate/Vinyl Flooring: Moisture-related issues. Carpet Seams: Visible seams normally required for installation. Carpet wrinkles are caused by many things. Humidity, temperature, heavy furniture and cleanings. Floor Source will cover any “re stretching” during the 2-year installation warranty period. Re stretches needed after the two years will be at the customer’s expense.

Manufacturer’s Warranty

*Product Warranty: All floor covering materials are covered by either a manufacturer’s warranty, a warranty from a fiber company, or both. No other warranties, either expressed or implied, including implied warranties of merchantability, are provided. Any warranty offered by the Manufacturer is direct from the Manufacturer and not Floor Source. *All carpet manufacturers require regular professional cleanings (every 18-24 months) to maintain warranties. All receipts must be saved by the customer in the event of a claim. *Please see manufacturers’ separate warranties for the terms of their warranties.

See Manufacturer Warranties →

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